Balawal Raja

Systems Engineer

Experienced IT Systems Engineer with a strong background in healthcare and cybersecurity environments. Proven expertise across endpoint management, identity and access management, network infrastructure, and automation, with hands-on focus on DevOps and cloud technologies.

Get In Touch View Projects

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Professional Experience

My journey in Systems Engineering and IT Infrastructure

Systems Engineer

Currently Working

ZAVA Online Doctor

Manage and optimize IT infrastructure in a fast-paced healthcare environment, including Cisco Meraki networking, Jamf Pro and Jamf Protect for macOS fleet management, endpoint security hardening, and ISO-aligned compliance support.

Key Projects:

Led the migration of the organization’s Identity Provider from OneLogin to Okta, including the transition SAML and OpenID Connect integrations to the new platform
Implemented, configured, and optimized JAMF Protect to ensure endpoint compliance with CIS Level 1 benchmarks
Decommissioned legacy antivirus solution, SentinelOne, from approximately 250+ endpoints
Automated IT onboarding tasks using AWS Lambda, Google Workspace, and Jira webhooks integrated via API Gateway, with CloudWatch monitoring and SNS notifications to reduce manual workload.

macOS Management Networking Okta Jira Administration Python Bash Cyber Essentials Plus ISO 27001 Practices

IT Support Engineer (2nd/3rd Line)

ZAVA Online Doctor

Delivered advanced support across endpoints, networks, and SaaS platforms in a hybrid environment. Managed user lifecycle and access across multiple identity platforms and led a 250+ endpoint upgrade initiative to improve performance and security tooling.

2nd/3rd Line Support Endpoint Upgrades Identity Platforms Patch Management Compliance Support

Technical Engineer (German Speaking)

McAfee

Provided enterprise-level cybersecurity support to EMEA clients, diagnosing and resolving advanced endpoint and security product issues while collaborating with internal teams on complex escalations.

Enterprise Security Support Endpoint Troubleshooting Incident Escalation EMEA Customer Support German Language Support

Trainee Cloud Support Engineer

Amazon Web Services (AWS)

Completed intensive training in AWS services, Linux administration, Bash scripting, and SQL through hands-on labs and deployment scenarios, including collaborative technical presentations.

AWS Services Linux Administration Bash Scripting SQL Cloud Support

Core Skills & Interests

Technologies I work with regularly and areas I enjoy exploring

Core Skills

IT Infrastructure & Systems Administration (macOS, Windows) Identity & Access Management (Okta, OneLogin, Google Workspace, Office 365, DUO) Endpoint Management (Jamf Pro, Jamf Protect) Networking (Cisco Meraki, LAN/WAN, VLANs, VPNs) Cybersecurity & Compliance (Cyber Essentials Plus, ISO 27001 practices, CIS benchmarks) Security Tooling (SentinelOne, CrowdStrike) Scripting & Automation (Python, Bash) API & Integrations (REST APIs, GraphQL, Webhooks) IT Service Management (Jira, Atlassian suite) Cloud & Virtualisation (AWS Lambda, EC2, SES, CloudWatch, Step Functions)