Balawal Raja

Systems Engineer Currently Working

ZAVA Online Doctor

I provide support and mentorship to the IT support team, handling integrations, configurations, automations, and security. I configure startup settings and install and set up hardware and peripherals. I manage OSX devices through JAMF, including Jamf Protect and Jamf Secure Cloud DNS, and administer various systems such as Onelogin, Slack, VPN, G-Suite, Office 365, Cisco Meraki, Cisco Secure Client, and Qualys. Additionally, I implement network configurations, manage JIRA, and utilize APIs, Python, and Bash for automation tasks.

Projects:

• Implemented, configured, and optimized JAMF Protect to ensure endpoint compliance with CIS Level 1 benchmarks.
• Decommissioned legacy antivirus solution, SentinelOne, from approximately 250 endpoints, enhancing security and system performance.

Skills: OSX Management, Networking, JIRA Administration, Automation (API, Python, Bash), Security

Technical Support Engineer (German Speaking)

McAfee

Provided security advice and technical support to McAfee Enterprise Customers EMEA. Managed technical issues, worked on service requests and internal improvement projects, collaborated with product development teams. Troubleshooted software issues, handled virtualization tasks, and utilized JIRA for project management.

Skills: Technical Support, Security Advising, Software Troubleshooting, Virtualization, JIRA

AWS re/Start Program

Completed AWS re/Start program focusing on AWS Cloud, Linux administration, MySQL queries, and Python & Bash scripting. Engaged in collaborative group presentations, gaining foundational skills for a career in cloud engineering.

Skills: AWS Cloud, Linux Administration, MySQL, Python & Bash Scripting