Balawal Raja
Systems Engineer
Feel free to reach out to me at [email protected] - Or use contact form below
Contact Me
Employment History
Systems Engineer Currently Working
ZAVA Online Doctor
I provide support and mentorship to the IT support team, handling integrations, configurations, automations, and security. I configure startup settings and install and set up hardware and peripherals. I manage OSX devices through JAMF, including Jamf Protect and Jamf Secure Cloud DNS, and administer various systems such as Onelogin, Slack, VPN, G-Suite, Office 365, Cisco Meraki, Cisco Secure Client, and Qualys. Additionally, I implement network configurations, manage JIRA, and utilize APIs, Python, and Bash for automation tasks.
Projects:
- Implemented, configured, and optimized JAMF Protect to ensure endpoint compliance with CIS Level 1 benchmarks.
- Decommissioned legacy antivirus solution, SentinelOne, from approximately 250 endpoints, enhancing security and system performance.
Skills: OSX Management, Networking, JIRA Administration, Automation (API, Python, Bash), Security
Technical Support Engineer (German Speaking)
McAfee
Provided security advice and technical support to McAfee Enterprise Customers EMEA. Managed technical issues, worked on service requests and internal improvement projects, collaborated with product development teams. Troubleshooted software issues, handled virtualization tasks, and utilized JIRA for project management.
Skills: Technical Support, Security Advising, Software Troubleshooting, Virtualization, JIRA
Additional Training
AWS re/Start Program
Completed AWS re/Start program focusing on AWS Cloud, Linux administration, MySQL queries, and Python & Bash scripting. Engaged in collaborative group presentations, gaining foundational skills for a career in cloud engineering.
Skills: AWS Cloud, Linux Administration, MySQL, Python & Bash Scripting
Certifications
